Danielle Baptiste is Director of Offering Management for the Collaboration portfolio with IBM Collaboration & Talent. Spending most of her career focused on client experiences in onsite consulting roles, technical project management, and leadership in various client success environments at Pfizer, JP Morgan Chase, State Street Bank, IBM, and others, Danielle understands the importance of driving client experiences that are efficient in both their execution and their deployment. Transforming the way you work doesn’t mean replacing what you have, but continuing to evolve your business to be ready for the next waves of new generational work styles, artificial intelligence instrumentation, and automation.